At Connection Solutions, we not only strive to supply the best products in the marketplace but we also strive to ensure that your order reaches you as quickly and efficiently as possible. Our easy online purchasing system ensures your order is delivered to us instantly so we can then process and send to you as soon as possible.

Australian Shipping Fees:

The standard shipping charge is a flat fee of $18.50

Express shipping charge is a fee of $25.50

International Shipping Fees:

International shipping rates are calculated in AUD upon entering your address during the checkout process.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that the value of your order is displayed on your package – the value is the retail cost. Connection Solutions can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion; this is unfortunately out of our control.

For more information on customs and duties charges, please contact your local customs.

Shipping Company:

Upon receipt of your order, your order details will be electronically forwarded to our 3rd party fulfilment centre for picking, packing & dispatch. The fulfilment centre uses Australia Post and DHL to ship products to you and all orders come with tracking and signature on delivery. You cannot ‘opt-out’ of the signature on delivery requirement. Where the shipping address differs from the billing address, please ensure permission is obtained for the disclosure of personal information under the Privacy Act for third party recipients.

Payment:

We use PayPal and Eway as our payment gateways. When paying with PayPal, you can either pay with your credit card or if you have a PayPal account, log in and pay from your PayPal account. If you pay using Eway, the Eway prevailing terms and conditions apply. View Eway terms at http://eway.com/legal.

You will receive a confirmation email from Connection Solutions confirming your payment is successful.

Ordering & Delivery:

1. Goods are packed in a safe manner to prevent damage during transport

2. Goods are delivered to all regions of Australia using various transport services as stated above.

3. Orders are dispatched from Melbourne, Australia on business days only (Mon to Fri -excludes public holidays).

4. If an item is out of stock, and remains unavailable for 48 hours, we will contact you by email.

5. Unfortunately, you are unable to modify your order after it has been successfully received by us.

6. Unfortunately, we are unable to redirect parcels once they have left our fulfilment centre.

7. To assist us getting your order to you as quickly as possible, please include your phone number and a valid email address to help if we need to sort out any issues with your order.

Australian Delivery Time-Frames:

Estimated Delivery Times within Australia (Australia Post guidelines).

Delivery times do not include handling time.

International Delivery Time Frames:

These times may vary depending on your country.

Delivery times do not include handling time.

Currency:

All amounts shown on our website are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.

Exchange Rates

Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.

Returns:

We will offer a refund, exchange or store credit on damaged products purchased at Connection Solutions if reported within 12 hours of delivery. If you receive a product that is damaged, please send us a photo of the damaged product to wayne@connectionsolutions.com.au and we will offer a refund, exchange or store credit. Delivery fee is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Connection Solutions will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.

If you input an incorrect shipping address on your order, you must immediately contact us at wayne@connectionsolutions.com.au to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Connection Solutions. Connection Solutions is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.

If the parcel is sent back to Connection Solutions and you would like to cancel your order, thus seeking a refund, Connection Solutions agrees to refund you the total amount paid by you, less the shipping, handling and the re-delivery fee which is set by Australia Post.

You must present your Connection Solutions receipt or other adequate proof of purchase.

If you cannot present your Connection Solutions receipt or other acceptable proof of purchase, Connection Solutions reserves the right not to offer a refund or exchange.

Where you seek a refund for any item that was purchased as part of a ‘deal’, Connection Solutions may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Connection Solutions. You will be informed via the email address that is listed on your Connection Solutions account once this transaction has been processed. Refunds will be issued to the credit card / Eway- or PayPal account that the payment had originally come from. If this will be an issue for any reason, please be aware that you must contact our customer care team at wayne@connectionsolutions.com.au prior to returning any items to Connection Solutions in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Connection Solutions will not be held accountable.

Connection Solutions reserves the right to:

Assess the condition of returned goods prior to offering an exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

• Your original Connection Solutions receipt is the best form of proof of purchase
• Refunds will be issued using your original payment method

Change of mind purchases:

Connection Solutions does not offer a refund for change of mind purchase.